PATHETHIC SERVICE AND IM NOT EVEN A CLIENT YET

I tried at the beginning of the year to apply for a credit card with FNB but did not accept because of the slow service. I went with my bank instead and everything was sorted in record time. I tried again last week to apply through FNB since everyone says what a great bank it is, thought I would give it another try and I've now had even worse service. Its been 1 week since I app****, and not once has a consultant actually reached me or emailed me. I spoke to 3 consultants and gave them the same message, if you cannot get through to me, leave a damn voice message, how else am I supposed to know what the call is about. I have to keep following up regarding my application and each time im told it will take 3 to 5 working days for a consultant to get back to me. Such disappointing service and im not even a client yet.