Pathethic service!

I called the call center to reverse a debit order which an agent told me she can only do it in 24hrs, I asked to please put all the information that shes giving on email and she said she cannot do that because they are an in bound call center i then asked her to speak to a Manager or a team leader she then transferred me to another call cent er agaent (which was not my request) I them spoke to the agent and requested him to take my details and get a manager to call because they were all in a meeting he said he will not be able to do that. I then contacted customer care and requested that i get an apologie email from both the agents who delt with my query, NO ONE! did a follow up! i then used my airtime to call them back to find out when am i recieving my apology email, i was then reffered to a guy by the name of Jason Davids who called me and got one of the agaents to sent me an email apologizing for the way he handled my call (appology accepted) Jason said to me that the agaent was on leave and will sent me the email however its 2 months later!!! i have made numerous of calls to the customer care line and eah time i was told that they will forward an email to the relevant people to sort this thing out and i still dont have any feed back! I am reallyu disapointed and will never ever refer anyone to FNB! Pathetic service!!!!!!!!!!!!!!!!!!!