Pathethic Service

Once again absolutely fed up with FNB!!! I call premier banking to follow up on when my card will be delivered. I am told its out with the couriers and they will put me through to another division to get the contact number for the courier company. I speak to Simon Nteka and verify all my information. He asks what is the last deposit and withdrawal. I give him the details and say the last withdrawal was last week at the atm in monte casino. I cannot remember the amount. This guy has so much attitude and tells me he cannot assist me because i cannot remember the amount. Like what the hell. Seriously , i ask him if he can remember everything and that i verified all the details and asks to speak to a manager. He says he cannot let me speak to a manager because i could not verify what my last withdrawal was. Seriously would i be calling if this was not my card!!! He tells me to go to a branch and now i must call again to speak to a manager I am seriously going to close my account with FNB The service has been atrocious. I am beyond fed up.