MD
Melissa D

1 reviews | Active since Nov 2016

25 Nov 2016, 06:22

Pathethic service

<p>I usually get paid like everyone else and once my salary is in the account, I get a sms notification stating my funds are available. For the past 2 months, I never received any notification of my salary and when I did try to access my funds, the money was not cleared which has never happened for so many years that I am working at this company. Its frustrating as you depend on that money to pay bills and have access to it. When I did enquire with the bank they gave excuses. Yet if payments were being made from my bank account, then they will stop it cause it will seem like a ***** case. How dumb? This is the 3rd month that my funds are not accessible to me again. I'm highly frustrated and angry as I need to make payments but I can't access my money. Pathethic banking services.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Nov 2016, 08:53
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)