Pathethic service

Item: FNB (First National Bank)
Rating: 1
Author: Fiona A

I am a FNB Private client and I have been shoved from pillar to post to sort out a query for me. I purchased airtime from online banking on 3 May and then again 11 May. The monies are deducted from my account but no airtme and databundles received. I called online banking who transferred me to cellphone banking. Online banking then tells me its is vodacom issue nut my interation is with FNB not vodacom. I tried calling my private banker and he does not respond . I am highly irritated Fiona ***

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

12 May 2016, 13:00

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 921316

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

FNB (First National Bank)'s reply12 May 2016, 13:00

Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 921316

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

FNB (First National Bank)'s replyOfficial

12 May 2016, 13:00

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 921316

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

FNB (First National Bank)'s reply12 May 2016, 13:00

Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 921316

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

Fiona A's updateReviewer Update

17 May 2016, 12:14

I still haven't heard anything from FNB

Fiona A's update17 May 2016, 12:14

Reviewer Update

I still haven't heard anything from FNB