PATHETHIC SERVICE

I have an account with FNB for years, I had to pay a beneficiary today and my aunt transferred the funds from her FNB account to mine around midday, an hour later, the funds were not reflecting, I contacted the call center 2 hours later for online banking queries, the guy I spoke to said it will reflect by close of business. It is after 6pm and the funds are still not reflecting. I have not been able to submit the payment to a study institute I registered at in time. The same bank and the turnaround time for reflection of an eft takes ages??? Stop sending emails about how you can improve your service and work on that as a priority as I am sure many customers would like to see funds paid to them asap.