Pathethic service

I have reported ***** on my account 6times and nothing has been done i have been with them for 23yrs and dont get anything from its high time i move to other banks when you call you will hold till you run out of airtime and they will never call you back.Then when the ********** dont get money in your account FNB will charge you R100 for each failed debit last month i was charged R500 when i complain they said there is nothing that they can do what is that and now a ***** purchase which i reported is back again on the different card cause last time i had to cancel my card but still its happening you call you hold forever we are busy cant go to the branch always i m very dissapointed