PATHETHIC FNB

I have been retrenched and have protection policies on my accounts. I logged a claim 1st July 2020, and was told on the 12th August 2020 that the claim was approved and will be paid on the 25th August and stop orders will be cancelled for those accounts. On the 25th August, the stop orders were not cancelled and money was still deducted. Stop orders to date have still not been cancelled, and I am still awaiting refund for the installments that were deducted. I had to numerously call into the call centres who were very unhelpful and wasted my time and airtime. I had also called in today and requested a team leader to call me - it is now 7:50 pm and no one has bothered. I am really frustrated and highly irate with FNB's *********** and pathetic service. And I need this resolved URGENTLY; NOTE WELL - I will be moving my banking and portfolios as this is not service that I expect to receive when I ensure that my accounts are timeously paid