Pathethic and disgusting service

<p>My card is expired since June on the 19th July I visited BT Ngebs branch to request the card they told me that they cant assist me because they dont have pin codes I must go to circus triangle.On the 3rd I go to circus triangle they told me the same story and told me to go main branch. I did go there today 10 Sept assisted by nontobeko Gcali she is full of attitude,disgusting and pathethic service where she didnt even listen to my questions and ask the next person to come from queu and ask is there anything i can assit you with while she is chatting to someone behind me.Why is oir responsibility to go and queue for hours at the bank for nothing. I need the card to use it for my booking.My id number is ********** 466086</p>