Pathatic service
Got hijacked on the 1st of July and went to FNB Randburg Square for a new card the following day which was the 2nd of July (Monday) even today i still have not received my card . The teller i spoke to on the day promised that my card would be ready by Wednesday the 4th of July. I went there on the 5th of July and my card was still not there and now i'm being told stories that it will take 7 working days or more for the card... I mean like really?????I'm so disgusted by FNB's service!!!!!
Good Day Maureen ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Maureen ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***