1 reviews | Active since Mar 2016
Patetic service
I sent an email to the ebucks team to find out when my points will be loaded as there is always a delay with loading points. I also enquired why I did not move up a reward level and I requested a call from the ebucks team on email. I got a stupid response and was told to call them for further assistance. Very poor service !!
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***