Patetic service

Regarding ref : FNB:-) Ref ********** Has been issued for your complaint. For updates contact ********** ********** 408.

I have spoken to a Mrs Benedette on the 03/08/2018 she is an absolutely rude lady who have no customer service experience whatsoever. I requested for her manager to give me a call and till today no call received. I called into the number you provided me with and I spoke to a consultant yesterday and she said a manager will call me from the credit card division in the morning today. Guess what no call received I called into the number again today and spoke to Sunita and the call dropped I called again and Brad puts me on hold for 6 minutes only to tell me there is no one answering there phone in the credit card division. When I spoke to Benedette on the 03/08/2018 she wanted to half the interest rate charged I explained to her it was not my fault the money did not transfer from FNB to FNB same time and the interest I was charged should be waived off completely. She refused to give me her managers name or number and said "it's fine" if I lodge a further complaint. When she called me the second time she put me on mute when I was explaining to her and the she cut the call on me. Absolutely disgusting i want a copy of this recording. I want a callback today!!