Patetic service

i went into FNB to get help regarding my wife's personal loan account that I want to settle. The manager at FNB junction in Umgeni says because the account is handed over I must call the attorneys. i said but we took a loan with FNB and I said I need to lodge a complaint about the service received from the consultant and manager for the Groenewald Lubbe Attorney's and they refused to help at the FNB branch. Such poor service from Shireen at FNB junction she is very unhelpful and the branch manager was not in and they did not know when he will be in... i wasted my time thinking FNB will be able to lodge the complaint and the fact that this money is owed to FNB and not the law firm... SHIREEN from FNB Junction have no customer service experience!!! I want a call from the branch manager or regional manager as I am going to lodge other social media complaints to let the people know how poor the service is from FNB junction