Patetic service

I opened a money on call account in May this year and I closed off my 32day account telephonically. My wife is almost 9 months pregnant and I requested to close my money on call account and then the consultant tells me that my address is different. I spoke to Anthony who is absolutely useless and I requested to speak to his senior and he says she will only be available on Monday. This is very poor service and I will move all my business elsewhere. I can't understand how this is not dealt with urgency!!!