1 reviews | Active since Jun 2016
PATEHETIC SERVICE
<p>I recently acquired a business and would like to switch to FNB because I have only had good service from them in my personal capacity. I started the process on the 16th of May 2016. They had processed the account and added it to my profille, they advised that my details will have to be verified before i could use the account and send me the relevant documentation.</p> <p> </p> <p>since then i have had to call THEM every 3 days to find out what is happening with this account and everytime i call there is a signature that was missed, I sent the docuemtns again.</p> <p> </p> <p>Then i called this morning and now something else is outstanding. She said that i had received an email with what is still required on the 10th of June (the last email received from FNB in the regard is an autorespoder)</p> <p>This lady then pretended that she could not hear me and put the phone down (if she realy could not hear me and was concerned about her client she would have called me back because she has ALL my information in fron of her face)</p> <p> </p> <p>If this is the kind of service i will be etting from FNB then i guess staying with ABSA is not so bad because the service is bad there too!!!</p>
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 940790.
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Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: 087 ********** / **********
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 940790.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
So i get a reply from hsaunice on the 15th of june saying that the account is open and issued on the 12th, it will take 3-5 working days for me to get my card, it is the 22nd and still no call or card. I sent shaunice a message yesterday stating that i am still waiting, she kindly sent the courier an email and we are still waiting
It seems to me that FNB does not need my business - really sad that they actually could not give a **** about entrepreneurs who want to spend their hard earned money with them.
really dissapointed
So i get a reply from hsaunice on the 15th of june saying that the account is open and issued on the 12th, it will take 3-5 working days for me to get my card, it is the 22nd and still no call or card. I sent shaunice a message yesterday stating that i am still waiting, she kindly sent the courier an email and we are still waiting
It seems to me that FNB does not need my business - really sad that they actually could not give a **** about entrepreneurs who want to spend their hard earned money with them.
really dissapointed
I finally received my card - I would like to thank all the competatnt people who were involved in making this happen - lets hope it stays tha way! Thank you guys and girls!
I finally received my card - I would like to thank all the competatnt people who were involved in making this happen - lets hope it stays tha way! Thank you guys and girls!