Passport’s Application Booking Nightmare

Absolutely ridiculous I did passport applications online for myself and my son making payment via FNB!

Application on home affairs webpage was surprisingly for South Africa easy and quick BUT here is where my nightmare starts!

After completing the steps I can book a online timeslot at the Greenpoint FNB branch for the photos and fingerprints.

I decided to follow this process as after 3 visits to different home affairs where there was NO COVID 19 regulations no one had masks on OR social distance and I am NOT taking my son to this type of environment and was public AND officials.

Any case I have been trying to make this booking with FNB Greenpoint and Porside since 26 Feb 2022 everyday since.

Online no luck so I start calling I have tried numerous numbers NO LUCK no one even picks up the phone.

SO I tried calling the Bayside branch to find someone just to assist me LOL guess what if u are not a fnb customer u can’t be helped according to the automated selection!

That is why I left FNB in the first place their customer service is a nightmare.

So if FNB can kindly find time to assist me as I am on a tight deadline to receive my passports I will truly appreciate it!!!