Passport sytems not qorkong for 3 months now

have been trying without success to book an appointment online via the home affairs website for my passport. Everything on the egov website works well until the point where I need to book the biometrics appointment with my bank - FNB. No matter which branch I select, it comes back advising that there are no available appointments but also will not allow selections past a two week period. So this is where I am stuck. The closest branch for me is FNB Merchant in Sandton. I have contacted them, the receptionist advised they are not able to assist. She provided me with a number for FNB passport/ID division. When calling the number I reached only a recording redirecting me to the egov site to make the booking. Round and round with absolutely no solution in site. I have paid R600 for a maxi passport but just cannot make a booking. Now I must note I have been banking with FNB for more than 15 years but I am certainly reconsidering my options. A colleague has gone online via the egov site just like I did but she banks with Nedbank - with no problems at all she managed to secure her appointment for Tuesday afternoon. Nedbank has the passport process down. I have many people tell me that Nedbanks biometrics process is flawless - from online booking right through to final collection. FNB you need to take notes. I have no solution to my problem at this stage, I have written to home affairs and await a reply but I am certainly considering moving my accounts to a bank that really is interested in “what they can do for me”.