SK
Sean K

1 reviews | Active since Dec 2016

28 Feb 2017, 08:13

PASSPORT Renewal @ FNB

<p>To FNB HQ: So ages after we have had the fanfare and announcements of the so-called roll-out of electronic ID and Passport renewals allowed be done at banks.... FNB has less than 20 branches in the entire country able to do this!? And then only in the Gauteng and main Cape region? Have a look on the website! All are concentrated in a small cluster of an area. </p> <p>It cannot be that the biometric readers and cameras are the problem.. They have been there for ages... especially the fingerprint readers. Every branch is linked electronically, so if these can be linked to Home Affairs, it is easy to network others in too. </p> <p>So FNB, why the **************? KZN and others have huge needs... Just looks at our HA offices! </p> <p>Training? Step up! Manpower? Have you seen the educated masses looking for at least a simple job? </p> <p>Come on, we have the technology, the manpower and the facilities. WHAT IS THE EXCUSE? </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Feb 2017, 08:44
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)