Passport Holders

I dont understand why a bank allows you to have an online profile if at the end of the day everything need to be done in the branch only because you are a Passport Holder. When opening an account you check all requirement and proceed with everything now why do i have to go into branch every time i need a small thing that everyone else(ID Holders) is doing online, new account, close an account, a device application, etc. Its really irritating guys please i dont have all the time in the world to be up and down to the bank as if i dont have an online banking profile.