Passport failure

Not even worth one star!!!! I opened an FNB account for the one purpose of getting passports for me and my son. Firstly, I was advised incorrectly as to which account I needed for this service and had to go into the branch again to get a different account (each time waiting almaot 2 hours before I was helped). Five weeks of struggling to get an appointment (after I already paid), my husband and I had to take leave to attend the appointment at Portside. Firstly, they dont provide you with an address so we arrived at the wrong Portside branch and ended up being late for our appointment. Eventually, when we got there, the systems were offline and we were told to make a new appointment. No notification, no apology, nothing. I am sure there are backups of the bookings for you to get the contact details of everyone who had appointments? Will not recommend FMB to anyine ever! What a complete waste of my time! If you want to deliver a product/service, you need to take responsibility to ensure client satisfaction.