Passport booking slots at FNB a misery

Hi My husband and i have paid a total R1200 which includes our child, for our passport online, through Home affairs the process was a positive until it came to the booking with FNB Cornubia as it only gives us a notification that the time slots are unavailable, we have tried booking at midnight for the new day, but the OTP only comes through at 6am, and when we do sign on at 6am the same morning the system states no time slots available, and this has been going on for 2 weeks. I am outraged, and disgusted at the service as i have tried calling the branch at cornubia and apparently they somt take calls and we are back at a FNB call centre, which the consultants put us from consultant to consultant then to help desk, until I call numerous and d final lady puts me through the home affairs line, and there i wait another 35 min wirh no answer, other banks do not have this issue, esp Nedbank and STD, why FNB is ur system so pathetic. I want answers immediately, or my money back.