Passport application- worse than home affairs

Terrible experience, very disappointed I made an appointment at FNB THE GLEN for my baby's passport. I chose an available time slot that was convenient for me, however, upon arrival the queue was ridiculously long!! Why must I gothrough all the trouble of making an appointment at a certain time only to have to wait in a queue for hours??? That's why I chose to go through the bank and through the department of home affairs, but they're actually the same. My lunch time was over and I had to return to work, and the queue had barely moved. This is totally unacceptable.