Passport application with FNB - pointless

<p>I registered on eChannel and paid via the FNB passport application process. I paid R400 - certainly assumed that there would not be a massive delay in getting my passport application sorted. To my shock and horror the FNB in 4 Merchant Place does not have an opening for fingerprints for the next 3 weeks. </p> <p> </p> <p>I fail to see how this adds value and is a service. I am not willing to drive to center of town and visit the only other unit there capable of this service. Why is there a 3 week waiting list to simply get fingerprints and photograph done in Sandton FNB? </p> <p> </p> <p>I would like this transaction reversed. FNB does not add value in this manner. People subscribe to a service to save time or money - in this case I have spent money to get inferior service levels. </p> <p> </p> <p>To add to this, I tried the entire morning to contact FNB 4 Merchant Place, to be continuously told that they simply do not allow customers to contact the bank. How am I supposed to sort out any issues with this process then?</p> <p> </p> <p>Disappointed, poor service. </p>