Passport Application

I would like to express my disappointment with FNB at the Glen with absolute failure to assist with an emergency Passport Application for my sister. With a total of 3 visits to the branch and being told to wait until 1 staff member is back from leave to assist her. Also that no appointments are available - we have made the appointment with Home Affairs, paid and selected the branch but cannot get ANY help!

What is the point of having this process in place if it cannot even be executed on the basic level of service?

With multiple calls to the branch, to staff and visits to the FNB Glen we still await any point of contact to help with this application. FNB has people listed with contact information and those people no longer work in the DHA department like Yolanda??? This Service is absolutely appalling.