Passing the E-buck. No response for tech issue

I logged an issue last October where my account was not link to my e-bucks therefore I could not see how i was earning my current ebucks level. A ticket was logged and no response. After a month i inquired about the issue and they blamed their IT dept and said they were working on it. Again I queried the issue and no response. I tried again this month and guess what....no response. Absolutely shocking service and my e-bucks is now useless since i have to call every time to see what i need to do to reach the next level. Could someone from FNB please investigate. Reference number is *** [EC: aef1384c]