Passing the buck with no solutions to the problem

After I wrote a review here yesterday I got a call from a lady by the name of Busie whom she wanted to know what happened and I explained to her what happened.she said she will send it to my Banker and He will call me yesterday. Which he didn't call me.i will keep writing a review each day until I get answers because I don't understand. My private banker is no longer responding to my massages which I understand him cause he doesn't have answers to my questions as all my accounts are up to date and moreover I pay more than expected,which could give me a positive credit rather than what im getting.FNB is not only failing me it also fails its employees which become caught between clients and them.