Passing the buck, incompetency and inconviniencing

There was ********** activity in my account, I went and reported it immediately. It was on a Saturday and they couldn't really help me because I the internet banking dept. doesn't work on weekends. The only thing they could do for me was to cancel my bank card and re-order a new one for me. I then went on Monday and filled in forms. Two days later I called to check the progress and I was told that the turn around time is 7 days, so I must call the following week on a Tuesday to follow up. So yesterday I called FNB the whole day and NO HELP WAS GIVEN TO ME, the consultants there don't know their product and keep transferring me from one person to the other (PILLAR TO POST). Lastly I spoke to Bonginkosi from General enquires who happens to be a superior. He says in his words \It's unfortunate but I can't help you". The slogan for FNB says HOW CAN WE HELP YOU"