Passing the buck and nobody answering

We are trying to settle our FNB credit card but we keep getting transfered from one person to the next, we've spent 25 minutes on the phone several times waiting for someone to call then the line drops, we have been given to seperate attorneys to contact. The one saying FNB retracted the case and we must call them but still no help. Nobody is helping and we have waisted so much time and money trying to find out how much and how to settle this.