Passing the buck

I gave notice for my account to be cancelled at the start of Feb to move over to Afrihost via MTN at the end of Feb and was informed that I can get MTN to send a port request and everything would be fine. since last week Thursday i have been trying to port my number, each time being declined by FNB, i have phone numerous times to get this sorted out. being informed that i should phone cell c and then i should phone Mtn by FNB connect needless to say it's still not sorted and i am now stuck with paying two contracts for this month. this is absolutely pathetic. I want this resolved. my number ported and a refund processed for this month. This is the first time in years that i have been with FNB that i have to lodge a HelloPeter complaint.