Passing the blame, poor customer service

I sent a query to the ebucks desk because for some odd reason I didn’t get my R380 fuel spend ebucks now in January. Someone phoned me a couple of times and her conclusion was that I removed my vehicle from the nav page hence I didn’t get the ebucks. To my suprise I tell her that I did no such thing, next thing I hear is that she can’t help me any further, unless I want to talk to her supervisor who’ll call me back. Two days later I’m still waiting. I asked her for proof that I removed the vehicle as I did not, she had nothing to say in that regard. Pay me my ebucks, I won’t miss out because your system removed my vehicle and north you want to blame me for that, hell no.