Passing Buck Of Incompetence

Good day

Please note I tried keeping this internal but after 10 emails, what's one to do?

Pinky Seabi from FNB please don't reply, you haven't been much help and are failing to answer yes to basic arithmetic, thanks.

This is probably my 10th email now.

Hammond Pole are not only not allocating my payments but are now reversing them (can't attach pic here)

I took the initiative to call them, was allocated to the girl in charge of my account, Katlego, she was very pleasant but still not helpful like all these agents who have touched my account.

Today is 5 March, how do i make payments when no one is gonna assist me.

FNB, how many 48 hours will y'all make me wait before the agents you say will call me actually do?

Is this a ploy to keep me paying and my money keeps being chowed but never reflecting on your system?

This Hammond Pole company has never sent me an sms or email to say money received. Will they give me my settlement letter when they are failing to receive my payments? Your switch board agent from Friday 2 March 2018 at around 15:30, is she paid to intimidate clients? She called me back asking me what I just said, I said what I said! !!!! It is within my rights to escalate matters you uncouth switchboard girl. Train your staff better.

Is it now and an incompetence of The First National Bank and wanna keep my escalating my amount to be paid by charging interest when allocating amounts is failed and they've heard me complain about this debt collections company but still won't do anything about it cause they gain more by the messes of this company OR

Is it Hammond and Pole who don't even update clients when staff handling their accounts resign?

Get me out of this nonsense please!