Partners ***** case

<p>I recently became a victim of *****. Since this misfortun i have furnished FNB with my ***** claim form. The only reply i got was after a week we acknowledge receiving your claim. Then 2 weeks later in total 3 weeks then we await response from the merchant it can take up to 30 days. Well maybe Sir Richard Branson can wait for his money and i took 2 weeks for CCD couriers to deliver my new bank card as the old was no longer. I tried to get hold of the dispute dept with no luck. Today i spoke with 4 different people in their various departments allputting me through to the wrong department whilst they close at 16H30. Needless to say more of my airtime wasted. This is UNACCEPTABLE AND DISGUSTING how dare FNB treat their customers like this why must i get penalised the money is in their care for safe keeping. Someone take some RESPONSIBILITY and call me back i will move my account and name and shame you. I want my money back ! This has still not been resolved and has been going on for over a month</p>