Partetic service from fnb Chatsworth branch to the ***** department

So my dad had a ***** transact on his fnb business account 4 time in a space of a week. twice on the 28 August 2020 notification came through via sms we reported the transaction on the 29th August 2020 the card was blocked. We requested Arishma whom handles my dad's business account to forward documents but took for ever. There is a lady from fnb whom visits my place of work every Monday who assisted getting the documents which need to be completed. All documents was completed and my dad visited the Chatsworth branch on the 16th September 2020 all documents was handled by staff member F***. Only to check his statement at the end of September to notice 2 more withdrawal went off his account on the 1st September 2020. From the 16th September 2020 we have not received any notification on the ***** transaction. On the 19th November 2020 ref ***1 We went back to the bank only to find out that the case has never been logged to the ***** department for investigation. The case was logged again from branch level ever since nobody from fnb ***** department contacted my dad to notify him the status of his case. I then called fnb ***** department on the 24th November ref ***4 which I had to hold on for a hour to find out that when we went to the bank in September the incorrect document was completed. Nobody had the decency to contact my dad to notify him he had completed the incorrect documents. I did advise the agent that someone need to give my dad a follow up call. to date nobody has called him. So I called ***** department again today which is the 26th ref ***6 and nobody can advise on when will the funds be refunded to my dad's account. This is not the service any client should receive from fnb. Having a business account with fnb is a nightmare and to top it off my dad must pay bank charges for an account that is continually being hacked. Nobody can tell me when funds will be refunded into the account. From branch level to the ***** department the service is disgusting. It was a huge mistake moving his nedbank account to fnb.... To save and to receive service like this is horrifying. Will not recommend anyone to bank with Fnb.