sS
symaxbee S
1 reviews | Active since Mar 2009
03 Feb 2020, 17:53
Parcel not received
Please note I received a message that my parcel will be received today and at 17:40 after calling RAM I was told the driver had issues and my parcel will be delivered tomorrow 4 Feb before 17h00. It worries me that this is the same message I received in the morning that the parcel will be delivered before 17h00 and yet I had to be the one calling to find out where is the driver.
I cannot plan my days around your service provider because they operationally fail your client.
I need my device before 12:00
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Replies (2)sS
symaxbee S's updateReviewer Update
04 Feb 2020, 06:52Then I wake up to this message
We were not able to deliver your FNB order :-( You could be liable for the delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation.
We were not able to deliver your FNB order :-( You could be liable for the delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation.
sS
symaxbee S's update04 Feb 2020, 06:52
Reviewer Update
Then I wake up to this message
We were not able to deliver your FNB order :-( You could be liable for the delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation.
We were not able to deliver your FNB order :-( You could be liable for the delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation.
FNB (First National Bank)'s replyOfficial
04 Feb 2020, 09:40Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Feb 2020, 09:40
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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