1 reviews | Active since Jan 2014
PAINFUL process of opening a business bank account with FNB. Not that advance as it would seem.
For such an 'technology advanced' bank you sure take your sweet time to open up a business account?
WOW! my 3rd week in.
How can you not have optimized the process by now? You ask for docs when contact is made, week later you still ask for docs to and then more docs after that.
Is it that difficult to understand of you ask for ALL the docs the FIRST time you can save weeks of headache and waste less time.
My goodness its clear that neither quality control, upper management nor the CEO has ever bothered with the experienced, what a PAINFUL process of opening a bank account with FNB. 3-5 days turnaround per submission just to be asked for more documents to be signed.
INCREDIBLE!
Friendly and helpful staff, BAD TECHNOLOGY!
Good day Heinrich,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Heinrich,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)