PAID UP PERSONAL LOAN AND DEBIT TAKEN AS WELL

To whom it may concern,<br> <br> I phoned on Tuesday the 15th, spoke to a consultant and asked for the settlement amount for that day, he gave me R12,546.40, I then transferred the amount to my personal loan account.<br> Then I noticed that the debit order was pending on my account for the amount of R1126.18, I phoned in and spoke to Emma, I asked how can FNB just take the money on debit order when my salary date is the 28th of every month, i requested a recording stating where i agreed to the 15th of the month for a debit order, then i told her that i want the money paid back as i got a settlement amount from a consultant, she told me that they cannot guarantee my refund back, i then requested to speak to a Manager, she told me that a manager was not in and that she would get her to phone me, i still have had no phone call, Emma also told me that the consultant which she could see the remarks on the system was not allowed to give me the settlement amount as there was a debit order pending, that is not my fault or my problem.<br> <br> I want my money of R1126.18 refunded back to my account or i will take this much further.<br> <br> Kind regards<br> Teresa Du Toit