Paid up overdraft but not updated at credit bureau

Last month I paid off my overdraft that had been handed over. The complete amount paid was R13300.00.<br> <br> The collections attorneys told me to go into a branch and the update would be completed and the account can be closed.<br> <br> I went in the very same weekend, first weekend of March into the Northgate branch. A consultant told me I need to pay Fnb an additional R200 to close my account and a credit manager would call me.<br> <br> I refused to pay additional funds as the collection company deposited two amounts into my cheque account already.<br> <br> To this day I've not received any communication from Fnb, nor is my account closed. Which means next month it will incur more \charges". Which is obviously not fair as the whole point of this is to clean up my credit record but Fnb is not making things easy for me.<br> <br> I am not happy at all"""