BG
Boikhutso G

1 reviews | Active since Oct 2017

02 Oct 2017, 15:12

Paid up loan, handed to the lawyers

I had a revolving loan with FNB which was handed over to the lawyers due to my retrenchment, I then signed debit order to commence repayment and informed the lawyers that I signed debit order with the Bank and I continued paying the loan until I settled it in August 2017. I am still receiving threatening sms from the lawyers I try to call the Bank but nobody knows nothing, everyone I call send me from pillar to post, I send an email to the lawyers with no respond. I just want them to sort this out as I sick and tired with this.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2017, 16:34
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

BG
Boikhutso G's update06 Oct 2017, 12:20
Reviewer Update
I am very furious right now, FNB send someone who has no clue what he is talking about Mohammed. He asked me questions about information he supposed to know, and by the way that was three day ago since then I haven't heard anything from them, today I called I was put on hold for a good 10 minutes. Will somebody who knows what s/he' doing sort this. I am runing out of patience.