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Nyeleti N

1 reviews | Active since Mar 2016

12 Sept 2017, 10:37

Paid up loan but no update on ITC since July 2017

I settled my FNB personal loan on the 25th of July 2017 but FNB is not updating with credit bureaus. They are taking me from pillar to post when I enquire with promises to update within 7 days with no success till today. Now they are not even responding to my queries. I was declined a job offer that could have changed my life for the better because FNB did not update this account. I WANT THIS ACCOUNT UPDATED IMMEDIATELY as per your slogan.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2017, 10:59
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)