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tamrynmatthee T

1 reviews | Active since Mar 2017

14 Nov 2018, 11:03

Paid up letters and credit due

I have paid off all my debt and requested my paid up letters (4 in total) from FNB aswell as the closure of all my accounts. I received 3 paid up letters only and was told I overpaid my debt and a credit would be given.

I then called to ask about the 4th letter to which I was informed I owe interest on the accounts which I had already received the paid up letters for????? Even though I told FNB to close these accounts... I explained to the consultant the issue and was told it was being sent to the credit manager to close my accounts as I made it clear that I am not paying that interest due to an error from FNB (they could see on the system that I had requested them to be closed after I paid them off).

I have had no response with regards to the closing of these accounts and no response with regards to my outstanding paid up letter as well as my credit. Whenever I call I get told that I must email then nobody responds to my emails... I AM GETTING NOWHERE.

How can a simple paid up letter, closing of accounts and my credit due to me take so long to sort out??????

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2018, 12:00
Official
Good day Tamryn,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


tT
tamrynmatthee T's update15 Nov 2018, 09:36
Reviewer Update
Thanks for the call but still no feedback from anyone? I going to have to wait another few weeks?
tT
tamrynmatthee T's update19 Nov 2018, 07:53
Reviewer Update
"The First Rand Debt Review Centre hereby confirms that a paid up letter will be provided no later than 19 November 2018." Can I expect this letter today as was promised by FNB?
tT
tamrynmatthee T's update19 Nov 2018, 10:41
Reviewer Update
Still waiting for the letter... Hopefully I actually get it today as promised. It is issue after issue with you. I requested for ALL my accounts to be closed after I paid them off... I have spent so many wasted minutes trying to sort out that with you and was told it would be sorted... What do you know? I am now accumulating interest on my Cheque account which I asked to close 3 NOVEMBER... I try to contact you to sort out YET ANOTHER ISSUE and was told they cannot close the account because I am a risk... What nonsense is this????? I am FUMING now.