JH
Jolene H
1 reviews | Active since Nov 2016
13 May 2024, 10:19
Paid up letters and a refund takes a month...
I came to know that an account of mine that was paid off was in fact in credit. Only when I requested for a paid up letter, was i told that I was due a refund. Aside from it taking a week just to get a paid up letter, it seems to take another week for the refund. You can never get hold of anyone, and you are forced to make use of this silly AI virtual chat nonsense, and there is never the correct person in the correct department, referring you to another department, leaving you to repeat your story, over and over.
FNB used to be great, quick and easy... definitely not the case any longer. And based on this, I am actually considering moving to another bank.
Helpful (0)
Replies (4)0
Replies (4)JH
Jolene H's updateReviewer Update
13 May 2024, 17:20what will a direct HP email address help.. the whole day and still no phone call.
No wonder your letters and refunds take so long.. just another excuse to not attend anything urgently.
Thanks, but no thanks.
No wonder your letters and refunds take so long.. just another excuse to not attend anything urgently.
Thanks, but no thanks.
JH
Jolene H's update13 May 2024, 17:20
Reviewer Update
what will a direct HP email address help.. the whole day and still no phone call.
No wonder your letters and refunds take so long.. just another excuse to not attend anything urgently.
Thanks, but no thanks.
No wonder your letters and refunds take so long.. just another excuse to not attend anything urgently.
Thanks, but no thanks.
JH
Jolene H's updateReviewer Update
14 May 2024, 10:1010:08 am and still nothing.
Absolutely pathetic. Ironically enough, if i didnt query for the paid up letter, no one from your institution would have even bothered to pick up the phone to let me know that you actually owe me money.
I could not be bothered about the phone call... truly.. just process the refund so I can take my business elsewhere. If this is what we are paying bank charges for... i would rather opt to pay someone else.
Absolutely pathetic. Ironically enough, if i didnt query for the paid up letter, no one from your institution would have even bothered to pick up the phone to let me know that you actually owe me money.
I could not be bothered about the phone call... truly.. just process the refund so I can take my business elsewhere. If this is what we are paying bank charges for... i would rather opt to pay someone else.
JH
Jolene H's update14 May 2024, 10:10
Reviewer Update
10:08 am and still nothing.
Absolutely pathetic. Ironically enough, if i didnt query for the paid up letter, no one from your institution would have even bothered to pick up the phone to let me know that you actually owe me money.
I could not be bothered about the phone call... truly.. just process the refund so I can take my business elsewhere. If this is what we are paying bank charges for... i would rather opt to pay someone else.
Absolutely pathetic. Ironically enough, if i didnt query for the paid up letter, no one from your institution would have even bothered to pick up the phone to let me know that you actually owe me money.
I could not be bothered about the phone call... truly.. just process the refund so I can take my business elsewhere. If this is what we are paying bank charges for... i would rather opt to pay someone else.
JH
Jolene H's updateReviewer Update
14 May 2024, 12:1412:13 and still nothing...... your service is pathetic.
JH
Jolene H's update14 May 2024, 12:14
Reviewer Update
12:13 and still nothing...... your service is pathetic.
JH
Jolene H's updateReviewer Update
16 May 2024, 09:332 more days.. and still nothing.... it is really shocking to see the sub par standard manner in which you attend to queries. No phone call.. only a stupid, computer generated email received from someone purely stating some procedure. Please keep in mind that this query has been going on since the start of the paid up letter dating back to Mid April....... how is that standard procedure.... when it's a month?
JH
Jolene H's update16 May 2024, 09:33
Reviewer Update
2 more days.. and still nothing.... it is really shocking to see the sub par standard manner in which you attend to queries. No phone call.. only a stupid, computer generated email received from someone purely stating some procedure. Please keep in mind that this query has been going on since the start of the paid up letter dating back to Mid April....... how is that standard procedure.... when it's a month?