paid up letter with a case number.

its very disappointing that a big bank that people think of it as the best, is destroying people and is Running business as usual while we struggle. i have settled FNB account on the 15th May 2018. before settling this account i had made payment arrangements with FNB but during that FNB still made a judgment against me. now their account was settled but to date my profile at ITC its still not updated. Am trying to assist myself in removing the judgment but i cant, because FNB does not have a letter in my name with a case number on it. the letter is required at ITC to remove the judgment. FNB received their money in full am stuck with a bad record. i wonder how will i get this letter or my ITC profile be updated, relevant bank officials are paid to assist people sitting in nice offices with phones on their tables but when called no one answers or even care to rectify their mistakes.