PAID UP LETTER REQUIRED

WORST SERVICE EVER... I ASKED FOR A PAID-UP LETTER IN JANUARY 2020, 3 1/2 YEARS LATER I STILL DIDN'T RECEIVE IT AFTER MY EMAILS WERE READ, I RECEIVED READ RECEIPTS... + I SENT THEM PROOF WHERE I REQUESTED IT BEFORE... WHAT SHOULD I DO TO GET A PAID UP LETTER, AND THEY WONDER WHY PEOPLE ARE MOVING OVER TO OTHER BANKS...