Paid Up Letter Nightmare

I do not know how you are running this business as one person doesn't know what the other is doing. I have received a settlement letter from FNB for both my accounts and paid-up both. I received a paid-up letter only for one account, when I called to ask where the other is they said the account hasn't been settled. I advised it has been and that I sent the settlement letter and POP the previous day. The lady said she was going to close and sort out the paid-up letter. I called then today as nothing has been received and I get told again that it hasn't been paid in full.

Can someone PLEASE sort this out and send me a Paid-Up Letter as I need to apply for car finance as soon as this is cleared this is the only thing prohibiting me from receiving my clearance certificate.

I have tried contacting the settlement department as well but have been on hold for almost an hour without answer!