Paid up letter drama

Item: FNB (First National Bank)
Rating: 1
Author: Kopano M

Getting paid up letter is such a mission. 45 working days? I've never been this disappointed with a bank in all my life.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

17 Oct 2018, 14:35

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply17 Oct 2018, 14:35

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

Kopano M's updateReviewer Update

23 Oct 2018, 20:55

My issue has been resolved, thank u FNB

Kopano M's update23 Oct 2018, 20:55

Reviewer Update

My issue has been resolved, thank u FNB

FNB (First National Bank)'s replyOfficial

24 Oct 2018, 11:45

Good Day

Thank you for your response. I am glad to hear that this matter is resolved.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply24 Oct 2018, 11:45

Official

Good Day

Thank you for your response. I am glad to hear that this matter is resolved.

Regards,

Hello Peter Complaints Team

***