1 reviews | Active since Jul 2018
Paid up letter
I took out a personal loan with FNB which I settled with in a month but it seems to be such an issue getting a paid up letter from the institution. I was initially told that there is a 48 hour turn around time for this letter but that has not been the case. I have sent countless emails and even escalated the matter to leadership and explained that this matter is urgent as I need the letter by COB today but still no response from FNB. I am disappointed with the service as this is the worst client experience I have ever had with a financial institution
Good day
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)