1 reviews | Active since Sept 2016
Paid up Letter
<p>I requested a paid up letter for my cheque account on 31-05-2017 and recieved confirmation that it has been requested on 02-06-2017 - I have still not recieved anything to date - how long does it take to issue a paid up letter or a certificate of balance - surely you have these prepopulated through your system?</p> <p> </p> <p>I do not understand why it would take so long especailly when you have departments that deal with this.</p> <p> </p> <p>Please can this be escalated!</p>
Good Day,
Thank you for bringing this matter to our attention.
I have logged a formal complaint on your behalf and have requested the relevant department to investigate and provide you with feedback.
Your complaint reference is ***.
I do apologise for ant inconvenience caused.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for bringing this matter to our attention.
I have logged a formal complaint on your behalf and have requested the relevant department to investigate and provide you with feedback.
Your complaint reference is ***.
I do apologise for ant inconvenience caused.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Thank you for taking my complaint seriously and resolving the issue.
Thank you for taking my complaint seriously and resolving the issue.