Paid up and update at the Bureau's

Item: FNB (First National Bank)
Rating: 1
Author: Sania M

I have been paying my account with FNB as per the arrangement. 2 months ago I paid my account in full - to date, my account is not updated at the bureau and my profile seems as I was in arrears yet I made payment monthly? What shocking service from whats supposed to be one of the top 4 banks in S.A

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Sept 2017, 13:48

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply26 Sept 2017, 13:48

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Sania M's updateReviewer Update

27 Sept 2017, 10:43

Hi Naomi Please note that my monthly payments were not updated - nor was my account not stipulated paid in full. This affects my credit risk profile - not Great at all. I want my monthly payments updated that was received as well as paid up.

Sania M's update27 Sept 2017, 10:43

Reviewer Update