PAID UP ACCOUNT, PLEASE CLOSE!!!

RE:***79 0036 YOU INSTRUCTED BROOKS & LUYT ATTORNEYS TO COLLECT MONEY I OWED TO MY CREDIT CARD ACCOUNT, A SETTLEMENT AGREEMENT WAS REACHED AND I SETTLED THE ACCOUNT ON THE 31 MAY 2020, NOW PEOPLE YOU INSTRUCTED ARE NO LONGER ABLE TO ASSIST IN CLOSING THE ACCOUNT. WHY??? I PAID UP WHAT WAS AGREED UPON AND WANT THIS ACCOUNT CLOSED ASAP.

FNB, HOW CAN WE FRUSTRATE YOU!!!