Paid up account not updated with credit bureau

I have contacted Clicks and Fnb over a month ago abou a paid up credit card that was not updated with the bureaus. On 14 August I received email from FNB card that the query is with relevant dept. When I followed up my credit report on 1 September the information was still not updated. I contacted FNB card who put me through to Clicks card who then said I must email Enquiries@ Clicks. This brought me full circle but still no updated report.